Support

Effective date: 7 June 2026

This page explains how to get help with cheevo — using the app, your account, tickets, payments, and more. cheevo is operated by Issorite (issorite.com), registered in the Federal Republic of Nigeria. If you can't find what you need here, our team is one email away.

1. How to contact us

The fastest way to reach us is by email at support@cheevo.events. To help us resolve your issue quickly, please include:

the email address registered to your account;
a clear description of the problem or question;
where it happened — the attendee app, the organizer app, or our website;
the event, order, or ticket reference, if your question relates to one;
screenshots, if they help explain the issue.

We aim to respond within two business days. Please write from the email address linked to your account so we can verify your request.

2. Account and sign-in

cheevo signs you in with a one-time code sent to your email — there is no password to remember. If you are having trouble signing in:

check your spam or promotions folder for the code, and make sure you used the same email you registered with;
request a new code if the previous one has expired;
note that changing your email address requires additional verification for your security.

If you can no longer access your registered email, contact us at support@cheevo.events so we can help you recover your account.

3. Tickets and getting in

Tickets you buy and events you RSVP to appear under Tickets in the app. At the event, the organizer scans the QR code on your ticket to check you in. Keep the app handy at the door, and make sure your device has enough battery and, where possible, a connection.

4. Payments and refunds

Events on cheevo are run by independent organizers, and refund and cancellation terms are set by each organizer. If you need a refund or have a question about a charge:

review the event's terms and contact the organizer first where possible;
if you cannot reach the organizer, or your request concerns a duplicate or erroneous charge, contact us at support@cheevo.events with your order details and the reason for your request.

For full details, see our Refund Policy. Please contact us before initiating a payment dispute or chargeback so we can help put things right.

5. Discovering events

cheevo personalizes event discovery using the interests you choose and, if you grant permission, your location. You can update your interests at any time from your profile, and follow organizers to hear about their new events.

6. For organizers

The cheevo organizer app lets you create events, sell tickets, scan attendees in at the door, and cash out. If you need help with:

creating or publishing an event;
setting up tickets and pricing;
checking attendees in at the door;
payouts to your bank account;

7. Reporting content or safety concerns

If you see content or behavior that breaks our rules, please report it from within the app, or email us at support@cheevo.events for anything urgent. What is and isn't allowed is set out in our Community Guidelines, and we act on reports of objectionable content and abusive behavior.

8. Your data and deleting your account

You can manage your profile and privacy settings in the app. To learn how we handle your information, see our Privacy Policy. You can delete your account from within the app under Settings; if you can no longer access the app, email support@cheevo.events from your registered address with the subject "Delete my account".

9. Still need help?

If you have any other questions or concerns, contact us at support@cheevo.events. cheevo is operated by Issorite, registered in the Federal Republic of Nigeria.